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Problem Management, procedure 4. Verification and closure

 

Procedure Summary

  1. The Specialist makes sure that all relevant Tasks have been performed as planned, and verifies the results.
      
  2. If the Problem has been resolved, then it should be possible to close the requests linked to the Problem. The solution is communicated to the corresponding Technicians and the solution is applied to the requests.
      
  3. If the Problem and all associated Requests can be closed, the Problem is closed in the system. Otherwise, the Specialist continues analyzing the problem and looking for a definitive solution.
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